Britax Car Seats: Top in Safety + Excellent Service = Happy Baby!

Britax has long had a reputation of making some of the safest car seats on the market.

 Amelia in Britax Pavilion 70
As a new mother, I trusted the masses, and we bought the Britax Roundabout 55 for the occasional car trips we would take.  (As city dwellers, we didn’t even own a car, so we wanted something light and easy to install in rental cars. The Roundabout 55 was perfect.)  But after we moved, and I got my own car, we needed another car seat that would keep my child “little A” safe on our daily back & forths to daycare.  I stuck with one of the Britax car seats and after much research looking at other brands such as Graco and Chico car seats (this is GooGooMama, after all!), I decided to splurge on the Britax Pavilion 70.
The seat was just as easy to install, (Check out this video on how to install infant car seats) though this model has a bit more heft with the additional head restraints and even the straps have extra padding.  So, it’s not as easy to tote this version around, compared to its lighter cousin the Britax Roundabout 55, but I feel like it keeps little A snug and safe everyday.  We also used the Britax B-Safe Infant Seat when Amelia was an infant, when we needed an easy way to click her in and out of our Britax B-Ready stroller.
Yes, we’ve been very happy with Britax baby products, so we continue to trust them. Indeed, we’ve never had an issue so we never had to reach out to customer service. Until recently — and I was so pleased to find out that their service is just as great as the quality of their products. A+ and lots of GooGooLove!
After a couple months with the Britax Pavilion 70, I noticed that it was very slightly leaning to one side, even when it was installed in the middle. I removed the seat and re-installed it a couple times, thinking maybe my back bench was lopsided.  But when placed on the ground, I could see that there was in fact a very slight slant.  In an abundance of caution, I called Britax to inquire — was this normal?? Was I being overly paranoid??
Jasmine quickly and easily put my mind at ease: take some pictures, send them to us, if it’s leaning to one side, we’ll send you a new car seat.  Just return the old one. And — don’t worry — of course we’ll cover all the shipping.
I did as instructed and the new Britax Pavilion 70 car seat was at my door in days. Voila!
In a world where good customer service is unfortunately a rarity, working with Britax’s Customer Service department was a delight!
This GooGooMama has lots of GooGooLove for Britax, and one happy baby safe in her Britax Pavilion 70.

Comments

  1. The tangle-free, five-point harness allows for multiple height positions and can be adjusted without dismantling the harness or removing the car seat from the vehicle. Two buckle positions provide a snug, comfortable fit as your child grows. Harness holders prevent the straps from getting in the way when you’re putting your child in the seat, while an EZ-Buckle system maintains the harness buckle in a forward position to prevent your child from sitting on it when first entering the seat. High-density comfort foam provides an extra layer of cushioning, while rear- and forward-facing recline options help your child relax on the journey. And the plush cover comes with matching comfort pads and an infant body pillow to keep children of all ages comfortable and secure.

  2. The tangle-free, five-point harness allows for multiple height positions and can be adjusted without dismantling the harness or removing the car seat from the vehicle. Two buckle positions provide a snug, comfortable fit as your child grows. Harness holders prevent the straps from getting in the way when you’re putting your child in the seat, while an EZ-Buckle system maintains the harness buckle in a forward position to prevent your child from sitting on it when first entering the seat. High-density comfort foam provides an extra layer of cushioning, while rear- and forward-facing recline options help your child relax on the journey. And the plush cover comes with matching comfort pads and an infant body pillow to keep children of all ages comfortable and secure.

  3. We were involved in a highway accident. Something happened to the tire, I lost control of the car at 70 MPH, we did a 180 and slammed into the concrete barrier (on the rear side, where my kids were). I have three kids, my two daughters were on the side that got hit. My 22 month old daughter is in this carseat, and my 3-year-old in the older model boulevard. They walked away without a scratch. My almost two-year-old slept through the whole thing! She only woke up because my 3-year-old was crying (because she was scared, not hurt). My sister and I were in the front seat and we are okay, but very sore, whip lash, etc. I’m amazed that my children aren’t even talking about the accident, and they aren’t even the slightest bit sore, even though they were a lot closer to the place of impact! My husband and I don’t have much money, but car seats were something that we weren’t going to skimp on. Now I am so thankful that we did. We will definitely stick with Britax forever.

  4. does it just mean that the store is selling it with this “bonus” package? as they are selling the car seats for a good $100 more than I can find them elsewhere. If so, how long is the normal warranty on the Britax?

What are your 2 cents, Mama?